FCm Travel Solutions - Australia
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FCm Travel Manager

We asked one of our clients to book her corporate travel over the internet and to let us know how long it took her. She booked a standard domestic flight with two nights accommodation and two days car hire.

  Action   Time Taken
  1. Connect to internet   30 seconds
  2. Log into relevant website   30 seconds
  3. Navigate way through site   30 seconds
  4. Find appropriate flight options   1 minute
  5. Make a booking   2 minutes
  6. Check two alternate airline websites for cheaper prices or better seat availability - repeat steps 1-5   9 minutes
  7. Find appropriate hotel website   30 seconds
  8. Search for appropriate hotel   5 minutes
  9. Make an accommodation booking   2 minutes
  10. Ring car hire company - dependant on hold time   4 minutes
  11. Produce itinerary   2 minutes
  One Booking Time   27 minutes
  12. Need to make changes to airline ticket - call airline to make changes or log on to the internet   5 minutes
  13. Repeat steps 9-11 to match airline changes   6 minutes
  One Booking with One Change   38 minutes
  Two Bookings a Day with One Change Each   1 hour 16 minutes
   

The next day we asked her to book the same trip through her FCm Travel Manager. It took her:

ONE phone call, and in
TWO minutes and she was given
THREE options to choose from

With only a few more minutes when she e-mailed to make a few changes

Save time and money with FCm Travel Solutions.

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Page Added: Friday 11th of July 2008
Page Updated: Tuesday 12th of May 2009
 
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