We asked one of our clients to book her corporate travel over the internet and to let us know how long it took her. She booked a standard domestic flight with two nights accommodation and two days car hire.
|
Action
|
Time Taken
|
|
1. Connect to internet
2. Log into relevant website
3. Navigate way through site
4. Find appropriate flight options
5. Make a booking
6. Check two alternate airline websites for cheaper prices or better seat availability - repeat steps 1-5
7. Find appropriate hotel website
8. Search for appropriate hotel
9. Make an accommodation booking
10. Ring car hire company - dependant on hold time
11. Produce itinerary
|
30 seconds
30 seconds
30 seconds
1 minute
2 minutes
9 minutes
30 seconds
5 minutes
2 minutes
2 minutes
2 minutes
|
|
One Booking Time
|
27 minutes
|
|
12. Need to make changes to airline ticket - call airline to make changes or log on to the internet
13. Repeat steps 9-11 to match airline changes
|
5 minutes
6 minutes
|
|
One Booking with One Change
|
38 minutes
|
|
Two Bookings a Day with One Change Each
|
1 hour 16 minutes
|
The next day we asked her to book the same trip through her FCm Travel Manager. It took her:
ONE phone call, and in
TWO minutes and she was given
THREE options to choose from
With only a few more minutes when she e-mailed to make a few changes
Save time and money with FCm Travel Solutions.
FCm Travel Solutions - Australia
