SieMatic Vietnam is a high quality kitchen designer, manufacturer and installer that has been in operation for over 80 years. The company works closely with its European parent company Luxury Design Group Europe and has a manufacturing base in Hanoi Vietnam. SieMatic was looking to partner with a travel management company which could streamline its booking, buying and payment processes and achieve significant savings as a result of a more effective policy. The company also required comprehensive travel, booking and account management services, with the flexibility of around the clock bookings.
- FCM Vietnam developed a tailored service model for SieMatic, combined with a consolidated travel policy which effectively balanced the needs of travellers and the company’s commercial objectives.
- FCM is a one-stop shop for SieMatic - booking air travel, hotel accommodation and car hire, plus also managing traveller transfers, visas, group travel and emergency assistance.
- FCM worked to ensure SieMatic’s booking and buying processes were delivering bottom-line savings. This included introducing best fare of the day for all air travel and ensuring hotel bookings were with preferred suppliers.
- To identify ongoing travel savings, FCM provides reporting every two months - highlighting spend levels, where any non-compliant bookings have been made and by who, and where new strategies for cost reduction can be implemented.
- FCM set up a 30-day trading account for SieMatic, so the company receives a single monthly invoice with consolidated billing and expense data.
- To provide 24/7 booking support to SieMatic travellers, which often have last minute schedule changes, FCM increased its operating hours to 10pm and increased staff numbers in its Emergency Assist team.
FCM’s tailored approach to servicing SieMatic ensures response times on travel requests and changes are dealt with quickly, accurately and within company policy. FCM’s highly experienced booking team and flexible service model has transformed the company’s travel program to ensure their booking and buying processes are delivering maximum savings. While FCM’s consolidated invoicing solution has also helped SieMatic to streamline their expense management.