Sharpen your hotel rate negotiations
With the hotel industry’s 2014 contracting season upon us, corporates should have now started the rate negotiation process. But how can you lock in more competitive rates with hotels to attain better value for the year ahead?
This paper gives you the insight and strategies to strengthen your negotiation prowess so everyone wins.
One of the best ways to achieve competitive rates is to make a start on your Hotel Program from the beginning of the new financial year.
Early action puts you one step ahead of the many other corporates and hotels that will soon be commencing their annual reviews and locking in their room night volumes.
By talking to suppliers early, you will not only have more choice of properties, but also greater chance of rate flexibility among suppliers. Choice and rate flexibility decline as the Request for Proposal (RFP) season peaks and availability becomes more limited. The key is to be organised and plan your hotel program for next year, now.
Equally important is to study your historical data, know where your business is heading and identify any potential changes which could affect your total hotel expenditure.
Understanding the big picture
Before you start negotiating your hotel program, it’s important to understand the main factors that influence pricing in the industry and what you are likely to achieve. These include market conditions, what hotels are looking for in terms of volume commitment, and your company’s anticipated activity for the year ahead.
Understanding these factors will allow you to negotiate with hotels more effectively to achieve rates that better match your company’s accommodation needs and budget.
Each of these elements are discussed more closely in the following sections.
The hotel’s perspective
Before launching into negotiations, it’s important to know where hotels stand in the negotiation process and what outcomes they are trying to achieve.
Typical questions asked include: “Has the client stayed with us before? How many room nights did they book and how much revenue did we generate?” And, of course the ultimate question: “How can we leverage more business from them?” These questions are an important part of the hotel yielding process for their inventory.
As much as a hotel wants to lock in your business for the year, they need to ensure it is at the right price so as not to dilute their average room rate. They will therefore keep a close eye on your room night volumes, monitoring regularly to ensure you are tracking towards your room night targets.
Hotels also want to know if there are opportunities to generate more revenue from your company, so they will look at your meeting and conference needs. This is a win-win situation as you can often negotiate enhanced value (or value adds) for your event booking, while the hotel benefits from further expenditure on items such as catering and AV equipment hire.
Similarly, a hotel will view ancillary services such as dining, Wi-Fi and parking as additional revenue generating streams, and encourage your travellers to use these services as part of their stay.
All of these elements combined will give hotels a picture of how much business you will create for the property, and allow them to contract a rate accordingly.
Know your own business
Now that you understand what hotels are looking for, it’s imperative that you know what your own company will bring to the table. Prior to negotiations, you need to look at the fundamentals of what your travellers are doing.
Providing hotels with information on your overall productivity figures i.e. your expected booking volume for the year, will assist greatly when negotiating. If your company has any upcoming projects or major events to be held in certain locations, consider the extra room night volume and how this can help boost your negotiations. You could either sharpen rates further with the hotel, or source additional options.
Also consider your office locations and look at sourcing accommodation in the vicinity to avoid extra spending on taxis, for example. Take into account potential office relocations throughout the year and how this will affect room night volumes.
How FCm Travel Solutions can help
FCm’s Global Hotel Contracting Department offers extensive hotel industry knowledge and can manage your hotel program from start to finish.
Our team will guide you through the negotiation strategies to help you achieve your objectives and add value to your hotel program. FCm will:
- work closely with your business to understand your room night volume, and report on your room nights to help your business track its accommodation spend
- take a targeted approach to identify the best selection of properties for your business in each city based on proximity to your offices, standard of accommodation required, and budget
- identify the opportunities for your business to reduce costs by negotiating value add inclusions to help save costs on ancillary services
- pinpoint areas of hotel consolidation to optimise leverage.
Consolidation – less is more
While companies without a mandated policy may perceive that using a wider variety of hotels provides access to cheaper rates, the best overall savings come from a consolidated approach.
Building relationships with just two or three hotels in each city gives you more strength in negotiation, resulting in more competitive rates for the longer term. And by working with FCm to carefully target your hotel selection, you can achieve the dual benefits of company cost savings and accommodation that fits the needs of your travellers. With a consolidated approach, you can also promote your preferred hotels to your travellers more easily, which increases your policy compliance. The more effectively you can consolidate your hotel selection and booking processes (through your TMC), the more savings your hotel program will deliver.
Once you have identified the properties you want to be part of your hotel program, FCm can help you negotiate on:
- the best price option specific to your volumes
- fixed last room availability rates, particularly for large companies with high booking volumes
- value-added services such as Wi-Fi or breakfast, dynamic rates for companies that don’t have sufficient volumes to contract fixed rates.
Companies with a high number of room nights can expect to receive more in terms of competitive rates and value-adds. However, companies with lower volumes can benefit through strategies such as dynamic rates and negotiating their hotel programs before the RFP season peaks.
By acting now and working with FCm to implement the above strategies, you can tackle the contracting process with confidence and achieve good outcomes for your business, your travellers, and your hotel suppliers.
Best Available Rate (BAR): also known as Best Unrestricted Rate (BUR) or Best Flexible Rate (BFR). This is the best non-negotiated rate available at the time of booking. BAR rates fluctuate with the market and are set at the start of the year, however each hotel has the capacity to change the rate (on a daily basis if they wish) to meet local conditions.
Last Room Availability (LRA): all rooms in the category for which a client rate has been negotiated and agreed upon, should be made available to the client at that agreed rate up to and including the last room in that category.
Non Last Room Availability (NLRA): an agreement between a hotel and a client whereby the negotiated rate is available to travellers at the discretion of the hotel. In peak periods, hotels can block NLRA rates and charge a higher rate to maximise revenue.
Dynamic Pricing: a discounted rate off the BAR rate. Corporate customers can negotiate a fixed discount off the BAR if they have sufficient room night volume. The discounted rate fluctuates in line with BAR fluctuations.