4 steps for a great travel experience with Qantas

Travel News 02 Feb 2018

From useful new features on their app to speedy bag drop with Q Bag Tags, Qantas is making the travel experience as seamless as possible for business travellers. They’ve even partnered with a pet minding service to help travellers feel at ease when away from home.

What makes Qantas Australia’s most premium airline? FCM Travel Solutions is profiling how Qantas is evolving the traveller experience in our six-part series Focus on Qantas.

1. Make full use of the Qantas app

Qantas App

Qantas’ app is full of features to help improve every step of your journey with easy access to your boarding pass, seat selection, plus so much more. It’s also compatible with your Apple Watch.

  • Be the first to check in…The Qantas app lets you be the first to know when check-in has opened, letting you check in and select your seat with a few simple taps.*
  • Say goodbye to paper… Quickly access your digital boarding pass from the home screen of the app.
  • Know what to pack… See the weather forecast at your destination.
  • Planning your trip to the airport… Avoid traffic and know the fastest route so you’re never late for your flight.
  • There’s no need to listen out for announcements…  The app lets you receive real time information of your flight departure time, gate information plus baggage carousel details to collect your bags.
  • Get inspired… discover journey inspiration with places to stay, where to eat and things to do right in the app.

Download on the App Store or Google Play.

2. Speed up bag drop with Q Bag Tags

Q Bag Tags

If you regularly travel with checked baggage, a Q Bag Tag can help make bag drop faster and easier.

How it works

Simply drop your bags with a Q Bag Tag attached at the automated Bag Drop or Bag Drop counter. The scanners in the Bag Drop detect your Q Bag Tag. The Bag Drop then encodes the details from your flight booking onto the intelligent Q chip embedded in the Q Bag Tag, allowing it to be delivered to the correct destination.

You can also choose to lend your Q Bag Tag to a family member or friend when they are travelling. Passengers details are linked to the Q Bag Tag at point of check-in when the boarding card is issued.

Q Bag Tags are available via the Qantas Shop and Qantas Frequent Flyer Store.

3. Register for SMS Flight Update

SMS Flight Update

SMS Flight Update allows Qantas to notify you of changes to the scheduled departure time for most Qantas flights.**

Simply provide your mobile phone number when you make a booking directly with Qantas or if you are a Frequent Flyer, enter your mobile phone number in Your Profile.


Not a member of Frequent Flyer? Join Qantas Frequent Flyer today to start earning points right away.

4. Don't forget the pets!

Pet minding via Mad Paws

Qantas has partnered with pet minding service, Mad Paws, to help travellers find a local sitter to mind their furry family member while they’re away. 

Pet services on offer include overnight pet hosting (away from home) and pet sitting (at pet’s home) as well as pet day care, house visits, dog walking and grooming.

Plus, pet owners who are Qantas Frequent Flyer members will earn one Qantas Point per dollar when they make a booking with Mad Paws or a flat rate of 500 points if they are a new Mad Paws customer and book online with Qantas.


Win with FCM & Qantas

Would you like to experience some Qantas inflight luxury in your own home or on your next business trip?

We'll send a Qantas International Business Class amenity kit and pyjamas to four lucky winners per week, for six weeks.  Featuring artwork by some of Australia's leading artists, your kit will be the perfect companion for your next business or personal trip and will include ASPAR hand cream, lip balm and face moisturiser by Aurora Spa plus an eye mask, tooth brush and paste and ear plugs. You'll also sleep soundly in your stylish and comfortable Qantas unisex pyjamas, featuring the iconic Kangaroo logo.


Competition is open to clients of FCM Travel Solutions only.  Clients will be invited to register each week, over a 6 week period commencing 10:00am AEST on 05 February 2018 and ending 11:59pm AEST on 18 March 2018. Four winners will be drawn on a random basis each week commencing 12 February 2018 and ending week commencing 19 March 2018, and will be notified by email. Up to 24 individual winners will each receive one Qantas Business Class amenity kit from the Qantas Curates collection and one set of Qantas Business Class unisex pyjamas. Prizes will be mailed to winners by 29 March 2018. FCM Travel Solutions has the right to change or cancel this promotion at any time without notice. Australian OpCo Pty Ltd (ABN 20 003 279 534) trading as FCM Travel Solutions. ATAS Accreditation No: A10412.

*App check-in is currently only available for Australian domestic and trans-Tasman bookings. International check-in coming soon
** SMS Flight Update is available to all Qantas customers who have an Australian or New Zealand registered SMS enabled mobile phone. See terms and conditions for a list of exclusions.