Company: Banksia Lounges
Client: Dominic and Patrice Podbury
The weekend before Dominic and Patrice Podbury were about to head off on the holiday of a lifetime to Thailand, Dominic suffered a heart attack. The serious health scare for Dominic so soon to their departure date meant the couple had to cancel their trip to Thailand and look at rescheduling.
About a month prior to the heart attack, the couple had booked their entire trip including return airfares, accommodation and transfers through Travel Club. The husband and wife had not purchased travel insurance at that stage and their fares to Thailand were non-changeable, non-refundable tickets.
Despite these challenges Travel Club was able to negotiate a waiver for the cancellation fees with the couple's chosen airline, which allowed them to reschedule the trip for later in the year with minimal expense. Travel Club also re-booked the couple into alternative accommodation at a five-star property. If the couple had booked online direct with an airline and hotel supplier they would have faced hefty cancellation fees.
"The personal service we received from our consultant was second to none during this ordeal. We didn't have travel insurance but since we had booked through Travel Club we were able to re-book our flights and accommodation with minimal financial impact," Dominic said. "They really did go above and beyond for us."
Dominic and his wife are repeat customers of Travel Club and have just booked their third trip with the store.
"We're heading off to Bali in about six to eight weeks and have booked again through our Travel Club consultant. I have also been on a 19-person group cricket trip to Hong Kong, which had also been organised through Travel Club." Dominic said.
Company: AFL Coaches Association
We've been partnered with Travel Club since they started. The AFL Coaches Association promotes Travel Club news and deals via email and within our members' handbook. It has been a real benefit to our members and the response from those who have made bookings with Travel Club has always been positive.
Key to the success of the partnership has been the personal service and travel advice, which members appreciate. Our consultant is always available to assist and couldn't be more helpful and supportive.
Company: Victus International
Client: Louise Lueddeke
Victus International has been partnered with Travel Club since this program was launched. As part of the partnership all of our staff have the option of booking their travel through our Travel Club consultant. According to Louise it is the ease of booking and personal service that has been a major part of the partnership's success.
"Our consultant has continually worked to a very high standard on our behalf, both for the company's flights and accommodation, and also in booking personal holidays for myself and family members."
Company: Australian Cultural Heritage Management Client: Toni Gillies
Toni Gillies has booked through Travel Club twice for family holidays and numerous times for her workplace. Toni said she found Travel Club very friendly, helpful and understood what we were looking for'. "Our dedicated consultant phoned us to find out what we were interested in and then put together an itinerary, which was ideal. We had the most enjoyable experience and it was a fantastic family holiday. We were so happy with everything."
Client: Roger McPherson
"Our Travel Club consultant is sensational. She is always friendly and nothing is too much trouble. I would thoroughly recommend Travel Club to anyone else planning an extended trip. Our consultant has gone to a lot of trouble and called all manner of her contacts to assist us in making good decisions for the trip."